LEGAL NOTICE
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Company name: SASU Expérience Luxe
Registered in the Paris trade and companies register
Address: 47 boulevard de courcelle, 75008 PARIS
Website address: www.experienceluxe.fr
Email address: contact@experienceluxe.fr
Telephone: +33 (0)6 61.56.25.42
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Expérience Luxe is a personalized shopping service agency, fashion consultant, business management and fashion concierge.
These general conditions of sale, reservations, organization and management apply, without restriction or reservation and to the exclusion of all other conditions, to the services offered by Expérience Luxe to the customer. They are intended to govern their contractual relationship, it being specified that the Company remains a third party to these general conditions and their consequences.
The customer declares to have read and accepted the General Terms and Conditions prior to placing the order. Validation of the order constitutes acceptance of the General Terms and Conditions.
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GENERAL CONDITIONS OF SALE, RESERVATION, ORGANIZATION AND MANAGEMENT
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ARTICLE 1 – SERVICES
The main characteristics of the services, which the customer is required to read before making any reservation, are presented on the site or by quote directly by email or mail. Any request for additional services from the customer, not included in the services presented upstream, will be invoiced additionally.
The provision of the “Fashion consulting/Private Selection” service, which will be carried out remotely without direct contact with the customer, will take place according to the following rules and specific information: remote shopping requiring the import of goods from internationally (outside France) may generate import charges of a variable amount depending on the country of export.
The customer will also have to pay the amount of transport costs for the goods if they come from internationally (outside France). Finally, the customer will also be billed for the shipping costs of the goods once the product(s) have arrived in France from abroad to reach their final destination (home, office of the customer, etc.).
The Malwina Personal Shopper agency will in no way be responsible for a problem with the size, color or measurement of merchandise ordered from internationally (outside France). The size, color and measurements of the desired product(s) are provided in writing by the customer to our consultant before the start of the “Personal shopping/Fashion consulting/Fashion concierge” service.
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The Expérience luxe company does not practice any refund policy on goods originating internationally (outside France). Except in exceptional cases, an exchange of goods from internationally (outside France) can be carried out for additional shipping costs payable by the customer (import costs + transport costs).
If the product is purchased on French national territory, exchanges will not be accepted by xperience luxe as part of a “personal shopping” service, even if the product remains intact with its label. , its invoice and its original packaging. The company does not apply a refund policy regarding the “Private Selection” service.
Photographs demonstrating the conformity and quality of the goods shipped will be taken before packaging the goods and sending them to the customer. Expérience luxe will in no way be responsible for incidents occurring during the transport of the goods carried out by a third-party transport company (international or national).
The photographs, videos and graphics presented on the site (www.malwinaps.com), illustrating in particular the services, are not contractual and cannot engage the responsibility of Expérience Luxe.
Open Monday to Saturday from 10 a.m. to 8 p.m.
Public holidays: January 1, May 1, December 25, December 31
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ARTICLE 2 – RESERVATION TERMS
The customer wishing to reserve a service must provide information on the site via our contact form, by e-mail, Whatsapp messaging or by telephone reservation, in particular their last name, first name or company name if applicable, their headquarters or domicile, his email address and telephone number as well as the desired dates that he intends to reserve for the provision of the service.
Expérience luxe offers and confirms to the client the availability for the provision of Personal Shopping, fashion consulting or fashion concierge services under the conditions desired by the client and communicates the corresponding financial conditions.
The reservation will only be considered final after confirmation of the corresponding payment has been sent to the customer by e-mail.
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ARTICLE 3 – PAYMENT TERMS
The price of the services is payable in cash and paid according to the following terms: By cash, by bank transfer, by payment link or by paypal. Payments made by the customer will only be considered final after actual collection of the amounts due. After collection, an invoice will be sent to the customer mentioning the name and details of the services paid as well as the total amount of payment for the chosen services.
Without prejudice to possible damages, failure to pay a sum by the customer when due automatically results in:
In the event of non-compliance with the payment conditions appearing above, Experience luxe also reserves the right to suspend or cancel the execution of the services ordered by the customer.
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ARTICLE 4 – CANCELLATION
The parties agree that once these General Conditions have been accepted, the customer may cancel his reservation according to the following applicable regime:
– 100% of the price of the reservation amount for the service will be refunded if the cancellation is made more than 5 days before the scheduled date of the “Experience” and “Personal shopper” service.
– No refund will be made if the cancellation is made less than 72 hours (inclusive) before the date planned for the provision of the service.
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ARTICLE 5 – SPECIAL PROVISIONS APPLICABLE TO CONSUMERS
In the event that the Customer is a consumer within the meaning of consumer law, the following provisions will also apply to him:
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5.1. Withdrawal
The Customer is informed that, in application of article L. 221-28, 12 of the Consumer Code, the provision of leisure activities on a specific date or period does not benefit from the right of withdrawal provided for in Article L. 221-18 of the said code. Thereafter, he cannot withdraw his subscription to any service.
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5.2. Applicable guarantees
Pursuant to article 15 of law 2004-575 of June 21, 2004, it is recalled that Expérience luxe is automatically responsible towards the customer for the proper execution of the obligations resulting from the present, whether these obligations are to carried out by itself or by other service providers employed by the agency, without prejudice to its right of recourse against them. However, Expérience Luxe may exempt itself from all or part of its liability by providing proof that the non-performance or poor execution of these presents is attributable either to the customer or to the unforeseeable and insurmountable act of a third party foreign to the provision of the services provided for herein, or in a case of force majeure.
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5.3. Declarations
The customer acknowledges having been informed, prior to his reservation, in a readable and understandable manner of all the information and information referred to in articles L. 111-1 to L. 111-8 of the Consumer Code, and in particular:
– the essential characteristics of the services provided;
– the price of services and related costs;
– The fact of booking by telephone implies full acceptance and acceptance of these General Conditions, which is expressly recognized by the customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the service provider.
ARTICLE 6 – COMPUTING AND FREEDOMS
Pursuant to Law No. 78-17 of January 6, 1978, it is recalled that the personal data requested from the customer are necessary for the processing of their subscription and the preparation of invoices, in particular. The customer has, in accordance with current national and European regulations, a permanent right of access to modify, rectify and oppose information concerning him.
The customer may exercise his rights by writing to the following email address: contact@experienceluxe.fr or to the following postal address: Experience Luxe, 47 boulevard de courcelle, 75008 Paris
A response to the customer's request will be sent to them within 30 days.
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ARTICLE 7 – INTELLECTUAL PROPERTY
The content of the Site is the property of the Company and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
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7 Management of personal data.
In France, personal data is notably protected by law n° 78-87 of January 6, 1978, law n° 2004-801 of August 6, 2004, article L. 226-13 of the Penal Code and the European Directive of October 24, 1995.
When using the Experience luxe.fr site, the following may be collected: the URL of the links through which the user accessed the site www.malwinaps.com, the user's access provider , the Internet Protocol (IP) address of the user.
In any case, Experience luxe only collects personal information relating to the user for the purposes of certain services offered by the site. The user provides this information in full knowledge of the facts, in particular when he proceeds by himself. even when they are entered.
The Customer is informed and accepts that the personal data provided by him on the site may be collected and used by Expérience Luxe.
Profile: Name, first name, email address, telephone number, profession
When ordering: Delivery address
For experiments: Culinary preferences & allergies
In accordance with the provisions of articles 38 and following of law 78-17 of January 6, 1978 relating to data processing, files and freedoms, any user has a right of access, rectification and opposition to personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the response must be sent.
No personal information of the user of the site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of the repurchase of Expérience luxe and its rights would allow the transmission of said information to the possible purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the Luxury Experience website
The databases are protected by the provisions of the law of July 1, 1998 transposing directive 96/9 of March 11, 1996 relating to the legal protection of databases.
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ARTICLE 8 – APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law. In the event that these conditions are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
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ARTICLE 9 – DISPUTES
In the event that a dispute relating to the validity, execution or interpretation of this contract is brought before the civil courts, it will be subject to the exclusive jurisdiction of the courts within the jurisdiction of the French courts to which attribution is expressly made. of jurisdiction, even in the event of summary proceedings or multiple defendants.
In the event that the customer is a professional within the meaning of consumer law, jurisdiction is expressly granted to the Paris Commercial Court. The customer is informed that he can in any case resort to conventional mediation or any alternative method of dispute resolution (conciliation for example) in the event of a dispute.